What is contract tracing? Kimberly Jocelyn spends her days sharing information with people who have tested positive for the coronavirus and their close contacts who may have been exposed. Maybe you think you’ve had symptoms of COVID-19 or are just curious if you’ve been exposed to the novel coronavirus. There are expert contact tracers helping… Read More »
Article content continued The public-health department of Peel region west of Toronto said Wednesday it typically manages to reach contacts within 24 to 48 hours of a case being identified. At the peak of the pandemic the unit had 237 staff doing contact tracing, though that number had dwindled to 190 by the end of… Read More »
The Dana-Farber Cancer Institute, a Harvard Medical School teaching hospital, recently underwent a change to its contact center to improve how it connects with patients. “One of our goals was to figure out a way to improve the patient experience so that we could really contain and capture all of these different points of contact… Read More »