Tag Archives: Nordisk’s

How did Novo Nordisk’s Sophia chatbot become a pharma industry standard? Empathy, timing and relevance: experts

When Novo Nordisk was developing its digital concierge chatbot Sophia, it noticed something: late-night spikes in online visits to Novo’s Cornerstones for Care website. The team realized that behind those late-night 11 p.m. to 2 a.m. spikes were people who finally had time to do self care. Maybe they could finally focus after putting the kids to bed, or… Read More »