‘It’s Not COVID, It’s ______’: The Pandemic Has Affected You (Whether You Know It or Not)

Our brain is literally not working as well because it has to accommodate being in a world full of uncertainty, stress, and fear. August 20, 2020 by Justin Lioi Leave a Comment I’ve noticed a pattern these last few weeks: Clients telling me about their worries, relationship issues, anger management concerns, depressive symptoms and when… Read More »

Q&A with CIO Ryan Smith, Part 2: “We Need to Start Thinking About Vendors in a New Light.”

Ryan Smith, CIO, Intermountain Healthcare When Ryan Smith first started as a software engineer at Intermountain Healthcare, he probably wouldn’t have guessed he’d come back one day as CIO. But he did aspire to become someone who could “influence the direction of technology,” just as Larry Grandia (the organization’s first CIO) had. And he knew… Read More »

How did Novo Nordisk’s Sophia chatbot become a pharma industry standard? Empathy, timing and relevance: experts

When Novo Nordisk was developing its digital concierge chatbot Sophia, it noticed something: late-night spikes in online visits to Novo’s Cornerstones for Care website. The team realized that behind those late-night 11 p.m. to 2 a.m. spikes were people who finally had time to do self care. Maybe they could finally focus after putting the kids to bed, or… Read More »